Sunday, April 21, 2019

Kotak Mahindra Bank Customer Care Number

Kotak Mahindra Bank Customer Care Number - Find all customer care numbers of Kotak Mahindra Bank. You can reach out customer care from anywhere in the world by a call, online form and email. In this post, you will find all helpline numbers for Indian and NRI customers. You can also reach the Grievance Redressal team for complaints. Find below how.

Kotak Mahindra Customer Care

Kotak Mahindra customer Care

Below are all the Customer care numbers of Kotak Mahindra Bank. These numbers are 24-hour #pan India

Contact Type Phone Number
Banking Helpline Number1860 266 2666
Banking Helpline Number860-266-0811 if you are an 811 customer.
Credit Card Helpline Number860 266 2666
Abroad Helpline Number+91 22 6600 6022

When dialling from abroad, please use either the 24-hour Abroad Helpline Number, which is chargeable*, or one of the below 24-hour country-specific toll-free numbers:

Country Phone Number
USA1855 365 676

  • Please remember that charges are applicable as per the location and the operator you are calling.
  • Please note that Personal Loans and Home Loans are offered in select locations only
  • The call centre for Personal Loans and Home Loans is operational between 9:00AM and 6:00 PM

Kotak Mahindra Bank Local Phone Numbers

You are advised to dial the Helpline number 1860 266 2666*. Alternatively, you can also call Kotak Mahindra bank on the following local phone banking numbers.

City Phone Number
Ahmedabad (079) 66006022
Bangalore(080) 66006022
Chennai(044) 66006022
Hyderabad(040) 66006022
Mumbai(022) 66006022
New Delhi(011) 66006022
Pune(020) 66006022

A dedicated 24*7 toll-free number 1800 209 0000 is made available to report a fraud or any unauthorized transaction in your Account / Credit Card.

Kotak Mahindra Customer Care for NRI customers

When dialling from abroad the banking and credit card numbers will not get connected and to call customer service from any country outside India please use either the 24 hours abroad helpline number which is chargeable*** or the below 24-hour country-specific toll-free numbers.

NRI Customers and Kotak Multi-Currency World Travel Card customers can call the following respective toll free numbers for each country:

Country Phone Number
HONG KONG180044990000
U. K0080044990000 


  • Local Call Rates Apply.
  • For Top 8 cities only. Availability of Service is dependent on your service provider.
  • Charges are payable as per the service provider in the respective country or location.
  • Available Only during Business hours for Corporate Bank customers.
  • Personal Loans & Home Loans are offered in selected locations only
  • The call centre for Personal Loan and Home Loan is operational between 9:00 am and 6:00 pm.

Write to Kotak Mahindra

You can also write your issue to Kotak Mahindra Bank directly from their write to us page. In this page, you will get to choose the product you are facing problem with. You can access below link for Write to Kotak Mahindra Page.

  1. Choose option Kotak Mahindra Bank if you have any query related to Change in Contact Details, Payment, Statement, ATM Pin, Other
  2. Click on Kotak Credit Card for Credit Card related issues.
  3. Click on Kotak Loan for Loans related issues.
  4. Click on Kotak Life Insurance for life Insurance queries.
  5. Click on Kotak general insurance for general insurance issues. You can also email directly to email address 
  6. Click on Kotak Securities for securities issues. You can directly email to
  7. Click on Kotak Car Finance for car financing issue of write directly to
  8. Click on SME banking or directly email to for SME banking related issues.

Kotak Mahindra Grievance Redressal

If you are not getting satisfactory resolution using the above contacts within 7 working days, you can escalate your issue to different levels. Escalate your issue to level 2, level 3 and level 4 using as per below.

Level 2 Escalation

You can escalate to level 2 using the below link:

Click Here to get Kotak Mahindra Level 2 Escalation Form.

If you click this link, a Grievance Redressal at level 2 page of Kotak Mahindra will open. There is an option of "Click Her" to send an email to the Service Assurance Centre. When you click on "Click here", you will get a pop-up window. Jut Complete all the details an click on Submit button.

Kotak Mahindra Level 2 Escalation
Level 2 Escalation

You can also download the grievance redressal form in different languages in the above link. You can fill the form and send it to the address mentioned in the form.

Level 3 Escalation

If you do not get a satisfactory response from level within 5 working days, you should escalate your issue to Level 3. You can directly call on 8879374983 to escalate to level 3 Monday to Friday 10 AM to 6 PM.


If you are not able to connect to the above number, or you are not able to resolve your issue using the above number, just click on the below link:

Click Here to get Kotak Mahindra Level 3 Escalation form.

If you open the above link, you will get an option of "Click Here" to send email to Nodal Officer. Click on the link and you will get a pop-up window as in Level 2. Just fill the form, and click on Submit.

Level 4 Escalation

If you do not receive a satisfactory response at Level 3 within 5 working days, you can escalate the issue to Principle Nodal Officer at level 4. You can directly call on +91 8879412910 to escalate to level 4 Monday to Friday 10 AM to 6 PM.

Click Here to escalate at Level 4.

When you are on Kotak Mahindra Level 4 escalation page, just click on "Click Here" option to open a pop-up window as at Level 2. Complete the form and click on Submit. 

About Kotak Mahindra

Kotak Mahindra Bank is an Indian private sector bank headquartered in Mumbai, Maharashtra, India. In February 2003, Reserve Bank of India (RBI) issued the licence to Kotak Mahindra Finance Ltd. the group's flagship company, to carry on banking business. 

It is one of the fastest growing banks and among the most admired financial institutions in India. The Bank offers transaction banking, operates lending verticals, manages IPOs and provides working capital loans. They have one of the largest and most respected Wealth Management teams in India, providing the widest range of solutions to high net worth individuals, entrepreneurs, business families and employed professionals. 


You can get  Kotak Mahindra Bank Customer Care Number  using the above methods and also you can complaint related to any issue using grievance redressal process.  

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